Customer Applications Functional Analyst - Ref No. 995IT18
The IT function in Irish Water, which is composed of circa 20 resources, will establish, develop and maintain IT & Systems across Irish Water, providing operational, strategic and customer-focused services. These services include business/IT strategy alignment, IT project management, solution delivery, service management, information and operations management and enterprise architecture. The Irish Water IT Team will manage the Irish Water IT function and work in partnership with the Ervia Business service Centre IT Team who will be responsible for enterprise wide IT applications and services.
Reporting to the Customer Application Lead, the Customer Applications Functional Analyst will be responsible for ensuring that the Customer systems (Oracle Customer Care and Billing(CC&B) and Meter Data Management (MDM) meet the ongoing and evolving needs of the Customer business area. The Customer Application Functional Analyst will work with the following Customer systems; Oracle Customer Care and Billing (CC&B) and Meter Data Management (MDM).