The Water Services Act (No.2) Act 2013 does not allow customers to be disconnected for not paying their water bill. Irish Water will engage with customers to understand the reason for non-payment and may be able to provide a solution, taking into account the customer’s circumstance.

All customers who have unpaid arrears of at least the annual capped charge and haven’t entered into a payment plan with Irish Water, will attract an automatic late payment penalty of €30 (1 adult household) or €60 (all other households) for each year that the charges remain unpaid. This will be added to bills three months following a year of non-payment.